Privacy Policy

Last updated: 19 September 2026

At Vellivoo, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit or use Vellivoo, we may collect information that you provide directly to us, including:

Your name
Billing and delivery address
Email address
Telephone number
Order and purchase information
Information you provide when contacting customer support
Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, pages visited, and information about how you interact with our website.

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders
Arrange delivery of products
Process payments and prevent fraudulent transactions
Communicate with you about your orders
Respond to customer service enquiries
Provide information you request
Improve our website, products and services
Understand how customers use our website
Maintain website security
Comply with applicable legal and regulatory obligations
Send marketing communications where permitted by law and where you have provided the necessary consent

3. Payment Information

Payments made through our website are processed by third-party payment providers. We generally do not have access to your complete payment card details.

Payment providers may collect and process payment information in accordance with their own privacy policies and applicable laws.

4. Cookies and Similar Technologies

Vellivoo may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support marketing activities where applicable.

Some cookies may be placed by third-party services that operate on our behalf or provide services used by our website.

You may be able to manage certain cookie preferences through your browser or any cookie-management tools available on our website.

5. Sharing Your Information

We may share relevant information with trusted third parties where necessary to operate our business, including:

Shopify and services supporting our online store
Payment service providers
Delivery and fulfilment partners
Technology, hosting and website service providers
Analytics and marketing service providers where applicable
Professional advisers where necessary
Government authorities or other parties where required by law

We do not sell your personal information to third parties.

6. International Data Transfers

Some service providers we use may process information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps required by applicable data-protection law to protect that information.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.

8. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate information
Request deletion of information where applicable
Object to or restrict certain processing
Request portability of certain information
Withdraw consent where processing is based on consent
Opt out of direct marketing communications

To exercise an applicable privacy right, contact us using the details below.

9. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, offers, promotions and Vellivoo updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

10. Children's Privacy

Our website is intended for general consumers and is not directed specifically at children. We do not knowingly collect personal information from children where prohibited by applicable law.

11. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.