Returns & Refunds

We want you to be happy with your Vellivoo purchase. If you receive an item that is damaged, faulty, incorrect, or otherwise eligible for return under our policy, please contact us so we can help.

Eligibility for Returns

Before returning an item, please contact us at info@vellivoo.com and provide your order number and details of the issue.

Items must generally be returned in their original condition and, where applicable, with their original packaging and accessories.

Some products may not be eligible for return where permitted by law, including items that are personalised, made to order, or otherwise exempt from cancellation or return rights.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Photos or other information about the issue may be requested to help us resolve the matter.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Refunds

Once an approved return has been received and assessed, we will process any applicable refund to the original payment method.

The time it takes for the refund to appear in your account may depend on your payment provider or bank.

Return Shipping

Where an item is faulty, damaged, incorrect, or otherwise covered by applicable consumer rights, Vellivoo will provide an appropriate remedy in accordance with applicable law.

For other returns, any return-shipping requirements will be explained when your return request is reviewed.