Frequently Asked Questions

What products does Vellivoo sell?

Vellivoo offers a curated selection of home decor and lifestyle products, including decorative accessories, lighting, wall decor, storage and organisation products, and kitchen and dining items.

Do you deliver across the UK?

Yes. We currently offer delivery to customers throughout the United Kingdom.

How much is UK delivery?

Standard UK delivery is £5.00. Orders of £50 or more qualify for free standard delivery.

How long does delivery take?

Our current estimated standard UK delivery time is 1–5 business days. Delivery times can vary depending on the product, fulfillment partner and destination.

How can I track my order?

Where tracking is available, tracking information will be provided after your order has been dispatched.

Can I return an item?

Eligible purchases may be returned in accordance with our Returns & Refunds policy and applicable UK consumer rights.

If you need to request a return, contact us at info@vellivoo.com with your order number.

What if my item arrives damaged or I receive the wrong product?

Contact us at info@vellivoo.com as soon as possible and provide your order number and details of the issue. We may request photographs or other information to help resolve the matter.

How can I contact Vellivoo?

You can contact our customer support team at info@vellivoo.com. We're happy to help with questions about products, orders and delivery.

Where is Vellivoo based?

Vellivoo operates as a UK-facing online store. Our products may be fulfilled through different fulfillment partners depending on the product.

Are all products shipped from the UK?

Not necessarily. Products may be fulfilled from different locations depending on the supplier and product. Delivery estimates shown at checkout provide the applicable delivery information for your order.