Terms of Service

Last updated: 19 September 2026

Welcome to Vellivoo. These Terms of Service govern your use of the Vellivoo website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our website or purchasing from us.

1. About Vellivoo

Vellivoo operates an online store offering home decor, lifestyle products and related items.

For questions about these terms or your order, please contact us at:

Email: info@vellivoo.com

2. Using Our Website

You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security or availability of the website.

You must not use our website to:

Engage in unlawful activity
Attempt to gain unauthorised access to our systems
Introduce malicious software or harmful code
Interfere with the website or its security
Use our content or services in a way that infringes the rights of Vellivoo or others

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.

However, colours and appearance may vary depending on your device or screen settings, and minor variations may occur between product images and the actual product.

We reserve the right to correct errors, update product information and change or discontinue products where necessary.

4. Prices

Product prices are displayed in British pounds (£) unless otherwise stated.

We reserve the right to change prices at any time. A price change will not affect an order that we have already accepted, except where an obvious pricing error has occurred.

Applicable delivery charges will be displayed during checkout.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to refuse or cancel an order in appropriate circumstances, including where:

A product is unavailable
There is an obvious pricing or product information error
We suspect fraudulent or unauthorised activity
We are unable to fulfil the order

If we cancel an order after payment has been received, we will arrange an appropriate refund.

6. Payment

Payment must be successfully authorised before an order can be processed.

Payments may be processed by third-party payment providers. We do not store complete payment card details on our own systems where payment processing is handled by those providers.

7. Delivery

We provide delivery information on our Shipping & Delivery page.

Estimated delivery times are provided as guidance and may vary depending on the product, supplier, fulfillment partner, destination and circumstances affecting the delivery network.

Delays may occasionally occur because of circumstances outside our reasonable control.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refunds policy and applicable consumer protection laws.

Nothing in these Terms of Service limits or excludes any legal rights that you may have as a consumer.

9. Promotions and Discounts

Promotional offers and discount codes may be subject to additional terms, including expiry dates, minimum purchase requirements or product exclusions.

Unless otherwise stated, promotions cannot be combined.

We reserve the right to correct or withdraw a promotion where necessary.

10. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, designs and other materials, is owned by or licensed to Vellivoo.

You may access and use the website for personal, non-commercial purposes. You must not reproduce, distribute, modify or commercially exploit our content without appropriate permission.

11. Third-Party Services and Links

Our website may use third-party services and may contain links to third-party websites.

Third-party services are subject to their own terms and policies. We are not responsible for the content, availability or practices of third-party websites that we do not control.

12. Website Availability

We aim to keep our website available and operating properly, but we do not guarantee that it will always be uninterrupted, error-free or available at all times.

We may temporarily suspend or modify the website for maintenance, security, updates or other operational reasons.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by law, Vellivoo will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory rights as a consumer.

14. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on this page with a revised "Last updated" date. Your continued use of the website after an update means that the updated terms will apply to future use of the website.

15. Governing Law

These Terms are intended to operate in accordance with applicable laws and regulations governing the sale of products to consumers in the United Kingdom.

Nothing in these Terms is intended to remove or restrict mandatory consumer rights that apply to you under applicable law.